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Terms & Conditions

Welcome to SEZ Travel. By booking or using our website (sezholidays.com) and services, you agree to the following Terms & Conditions. Please read them carefully before making a booking

 Who We Are

SEZ Travel is a Seychelles-based travel services provider offering tours, transfers, and experiences, as well as hotel, flight, and package bookings through our partnership with Expedia Group.

Scope of Services

  • Direct services (tours, transfers, packages) are provided by SEZ Travel.

  • Hotel, flight, and other bookings displayed through our Expedia portal are provided by Expedia Group under their own terms and conditions.

  • By making a booking, you agree to these T&Cs as well as any additional terms from Expedia or third-party suppliers.

Bookings & Payments

  • Direct Bookings (SEZ Travel Services):

    • Payment is processed securely via Stripe or other approved methods.

    • Bookings are confirmed only upon receipt of full payment.

  • Expedia Bookings:

    • Payment is handled directly by Expedia Group.

    • Expedia’s terms apply to these bookings (see Expedia Terms).

Pricing

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  • All prices are displayed in Seychelles Rupees (SCR), Euros (€), or US Dollars (USD), depending on your selection.

  • Prices may vary due to currency fluctuations, seasonal demand, or supplier changes.

  • Once a booking is confirmed, the price will not change unless due to government taxes or fees beyond our control.

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Cancellations & Refunds​

  • SEZ Travel Direct Services:

    • Cancellations made 7 days or more before service: Full refund minus admin fee (5%).

    • Cancellations made 3–6 days before service: 50% refund.

    • Cancellations made within less than 48 hours or no-shows: No refund.

  • Expedia Bookings:

    • Refunds and cancellations follow Expedia’s cancellation policies, shown during booking.

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Amendments​

  • Changes to direct bookings must be requested in writing and are subject to availability.

  • Any extra costs (e.g., upgrades, rescheduling) will be charged to the customer.

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Customer Responsibilities​

By booking with SEZ Travel, you agree to:

  • Provide accurate and complete personal details.

  • Hold valid travel documents (passport, visas, insurance).

  • Comply with Seychelles laws and regulations during your stay.

  • Ensure minors are accompanied by a responsible adult.

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Liability Disclaimer​

  • SEZ Travel acts as an agent for tours, transfers, and third-party services.

  • We are not liable for:

    • Delays, cancellations, or changes due to weather, strikes, or government actions.

    • Loss, theft, or damage of personal belongings.

    • Injuries, accidents, or health issues arising during activities (customers should have travel insurance).

  • For Expedia bookings, Expedia Group and the service provider are responsible under their terms.

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Travel Insurance​

We strongly recommend all travelers purchase comprehensive travel insurance covering medical emergencies, cancellations, and lost baggage.

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Intellectual Property​

All website content (text, images, logo, branding) is the property of SEZ Travel and may not be copied or used without written consent.

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Privacy

Your use of SEZ Travel services is also governed by our Privacy Policy.

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Governing Law​

These Terms & Conditions are governed by the laws of the Republic of Seychelles.
Any disputes shall be subject to the exclusive jurisdiction of Seychelles courts.

 

Contact Us​

For questions or booking assistance:

📧 Email: info@sezholidays.com
📞 Phone: +248 2601909
📍 Address: SEZ Travel Seychelles, Mont Buxton, Mahé, Seychelles

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